Request Help
We are committed to excellent customer support for all myshowguide.com customers. In order to be as efficient and responsive as possible, we ask that all customers begin by sending an email description of the question, problem or issue to: help@myshowguide.com. Please include the email address (username) of your myshowguide.com account.

Myshowguide.com's office hours are from 9:00am to 5:30pm Eastern time. Technical support via email is available to all customers at no charge during these hours. Managed Service customers can also receive live telephone support during these hours. Basic Service customers may purchase live telephone support in per-incident blocks of 30 minutes for $50.00.

Online Training and Support
Setting up a new event on your own (using the Basic service) is very straightforward--especially if you've previously created a show guide, or thought about how to automate the process of collecting and managing exhibitor information.

If this process is new to you, or if you think you'll need help, then consider purchasing the Managed Service. More information...

Managed Service
Under this option, our technicians will setup everything for you. We will send you a new event setup form to answer some basic questions, and walk you through how to answer all the questions based on your unique needs and event procedures. We'll then enter the data into your account, and send you some test email messages for approval. This service includes your event setup and email campaign management, plus data import and export. It does not include support or handling of individual queries by your exhibitors; you will need to field those emails and phone calls, and be able to make basic changes to exhibitor records (which is easy!). More information...